Privacy Policy
Midas Gold Shop operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).
Midas Gold Shop is powered by Word Press, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, depending on how you interact with our website and services, where you live, and as permitted or required by applicable law:
Contact details, including your name, address, billing address, shipping address, telephone number and email address.
Financial information, including payment card information, financial account information, transaction details, form of payment and payment confirmation. Where payments are processed by a third-party payment provider, payment information may be collected and processed directly by that provider in accordance with its own privacy policy.
Account information, including your username, password, preferences and settings, where you create an account with us.
Transaction information, including the products or services you view, add to your cart or purchase, as well as information relating to returns, exchanges, cancellations and your previous transactions.
Communications with us, including information you provide when you contact us, for example when making an enquiry or requesting customer support.
Device information, including information about your device, browser, network connection, IP address and other technical identifiers.
Usage information, including information regarding your interaction with and use of our website, including how and when you access, browse or interact with our website.
Cookie and similar technology information, where applicable, including information collected through cookies, pixels and similar technologies.
Personal Information Sources
We may collect personal information from the following sources:
Directly from you, including when you create an account, place an order, submit an enquiry, use our website, communicate with us or otherwise provide us with your personal information.
Automatically through our website, including information collected from your device when you browse or use our website and through cookies and similar technologies.
From our service providers, including when we engage third parties to provide hosting, payment processing, website functionality, analytics, communications, customer support or other services on our behalf.
From our partners or other third parties, where permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with us and which services you use, we may use personal information for the following purposes:
Provide, Tailor and Improve Our Services
We use your personal information to provide and operate our website and services, including to perform our contracts with you, process payments, fulfil orders, arrange shipping, process returns or exchanges, manage customer accounts, respond to enquiries, remember preferences and improve your experience.
We may also use personal information to understand how our website is used and to improve its functionality, content, products and services.
Marketing and Advertising
Where permitted by applicable law and, where required, with your consent, we may use your personal information to send marketing and promotional communications by email, telephone, text message or post.
You may opt out of receiving marketing communications at any time by following the unsubscribe instructions contained in our communications or by contacting us.
Where applicable, we may also use cookies and similar technologies to understand website usage and measure or improve advertising and marketing activities.
Security and Fraud Prevention
We may use your personal information to authenticate accounts, maintain the security of our website, detect and prevent fraud, illegal activity or misuse, investigate security incidents and protect our business, customers and other users.
If you create an account with us, you are responsible for keeping your account credentials confidential and should not share your username or password with anyone else.
Communicating With You
We use your personal information to communicate with you, provide customer support, respond to enquiries, provide information about your orders or account and maintain our business relationship with you.
Legal and Regulatory Reasons
We may use your personal information where necessary to comply with applicable laws and regulations, respond to valid legal requests from law enforcement or government authorities, establish or defend legal claims, enforce our terms and policies, and protect our rights, property and users.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties where necessary for legitimate business purposes, to provide our services, to comply with legal obligations or where otherwise permitted by law.
Such circumstances may include:
Service providers and processors, including our website hosting provider, payment processors, website and IT service providers, analytics providers, customer support providers, email service providers, cloud storage providers, delivery and fulfilment providers and other companies that provide services on our behalf.
Hostinger, our website hosting provider, which may store and process personal information submitted through or generated by our website on our behalf. Hostinger may act as a data processor in relation to personal information belonging to visitors and users of our website.
Payment providers, where necessary to process payments and transactions. Such providers may process your payment information in accordance with their own privacy policies.
Business and marketing partners, where applicable and where permitted by law, including for marketing, advertising or analytics purposes.
Third parties where you direct or consent to disclosure, such as when you choose to use a third-party service or integration.
Professional advisers, such as legal, accounting, financial or insurance advisers, where necessary.
Authorities and other parties where required by law, including in response to subpoenas, court orders, law enforcement requests or other lawful processes.
In connection with a business transaction, such as a merger, acquisition, restructuring, sale of assets or bankruptcy.
To protect our rights and safety, including to investigate fraud, security incidents, breaches of our terms or other unlawful activity.
We do not sell your personal information unless otherwise expressly stated in this Privacy Policy and permitted by applicable law.
Relationship With WordPress and Hostinger
Our website is built using WordPress and is hosted by Hostinger.
WordPress is the content management system used to operate and manage our website. WordPress itself is not the entity that operates our website or determines how we use your personal information. The personal information collected through our website may be stored in the website’s database and hosting environment provided by Hostinger.
Hostinger provides the hosting infrastructure on which our website and associated database are operated. Where Hostinger processes personal information relating to visitors and users of our website on our behalf, Hostinger may act as a data processor, while we remain responsible for determining the purposes and means of processing that personal information as the data controller.
Our website may also use WordPress plugins, themes and third-party services that collect, process or store personal information. The particular services used by our website may vary. We will only use such services where necessary for the operation of our website, provision of our services, business purposes or where otherwise permitted by applicable law.
WordPress itself notes that website privacy policies need to take account of the particular plugins, themes, analytics tools, contact forms and other third-party services installed or connected to a website.
For information about how Hostinger processes personal information, please see Hostinger’s Privacy Policy.
Third-Party Websites and Links
Our website may provide links to websites or other online platforms operated by third parties. If you follow a link to a website that is not affiliated with or controlled by us, you should review that website’s privacy policy, security policies and other terms and conditions.
We are not responsible for the privacy or security practices of third-party websites, including the accuracy, completeness or reliability of information found on those websites.
Information that you provide on public or semi-public platforms, including information shared on third-party social networking platforms, may be viewable by other users of those platforms and may be used by the third party in accordance with its own privacy policy.
Children’s Data
Our website and services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact details provided below to request that the information be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age, as those terms may be defined under applicable law.
Security and Retention of Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute or perfect security.
We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, maintain records, comply with legal and regulatory obligations, resolve disputes and enforce our agreements and policies.
The specific retention period will depend on the type of information and the reason for which we hold it.
Your Rights and Choices
Depending on where you live and subject to applicable law and certain exceptions, you may have some or all of the following rights in relation to your personal information:
Right of Access: You may have the right to request access to the personal information we hold about you.
Right to Delete: You may have the right to request that we delete personal information we hold about you.
Right to Correct: You may have the right to request that inaccurate or incomplete personal information be corrected.
Right of Portability: In certain circumstances, you may have the right to receive personal information you have provided to us in a structured, commonly used and machine-readable format and to request that it be transferred to another organisation.
Right to Object: In certain circumstances, you may have the right to object to our processing of your personal information.
Right to Restrict Processing: In certain circumstances, you may have the right to ask us to restrict the processing of your personal information.
Right to Withdraw Consent: Where we rely on your consent to process personal information, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.
Managing Communication Preferences
You may opt out of receiving promotional emails at any time by using the unsubscribe option included in our marketing communications or by contacting us.
If you opt out of marketing communications, we may continue to send you non-promotional communications, such as information relating to your account, orders, transactions or other services you have requested.
UK and European Economic Area Residents
If you reside in the United Kingdom or European Economic Area, and subject to applicable law and its exceptions and limitations, you may have additional rights relating to your personal information, including the rights to access, correct, delete, restrict or object to processing and to data portability.
You may also have the right to withdraw consent where processing is based on consent.
You may exercise your rights by contacting us using the contact details provided below.
We may need to verify your identity before processing certain requests. We will respond to valid requests within the timeframe required by applicable law.
Complaints
If you have concerns or complaints about how we process your personal information, please contact us using the contact details provided below.
If you are located in the United Kingdom and are not satisfied with our response, you may also have the right to lodge a complaint with the UK’s data protection supervisory authority, the Information Commissioner’s Office (ICO).
International Transfers
Your personal information may be transferred to, stored or processed in countries outside the country in which you live.
Where personal information is transferred outside the United Kingdom or European Economic Area, we will take appropriate steps to ensure that the transfer is subject to an appropriate legal safeguard, such as an adequacy decision, the UK International Data Transfer Agreement or Addendum, European Commission Standard Contractual Clauses, or another legally recognised transfer mechanism, where applicable.
Hostinger states that personal information relating to its users and users of hosted websites may be processed and stored in a number of jurisdictions depending on the services used and the relevant hosting infrastructure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, third-party services, legal requirements or regulatory requirements.
When we make changes, we will post the revised Privacy Policy on this website and update the “Last updated” date. Where required by applicable law, we will provide additional notice of significant changes.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your privacy rights, please contact us using the details below:
Telephone: 07587539260
Email: midasgoldshop@gmail.com
For the purposes of applicable data protection laws, we are the data controller of your personal information.
